Shipping policy

ZIA ATTIRE — Shipping Policy

Last updated: September 2026

At ZIA ATTIRE, we aim to provide reliable delivery across India. Please read the following shipping information before placing your order.

1. Shipping within India

We currently offer shipping to serviceable locations across India through our logistics partners.

Some remote or restricted locations may have limited courier serviceability.

2. Shipping Charges

Free shipping is included in the displayed product price for eligible orders.

No separate shipping charge will normally be added at checkout.

3. Made-for-Order Processing

ZIA ATTIRE follows a made-for-order/JIT production approach for applicable products.

After you place an order, the product may need to be prepared and quality-checked before it is handed to the courier.

Therefore, the order may require additional processing time before dispatch.

Actual production/dispatch time will be communicated on the product page once finalized.

4. Delivery Time

After dispatch, delivery time depends on the destination and courier service.

Delivery may take longer because of:

Remote locations
Weather conditions
Public holidays
Courier delays
Operational disruptions
Incorrect or incomplete address information
Other circumstances outside ZIA ATTIRE's reasonable control

The delivery estimate shown at checkout or communicated after dispatch is an estimate and is not a guaranteed delivery date.

5. Order Tracking

Once your order has been dispatched, tracking information will be provided through the available order/shipping communication.

You can use the tracking information to follow the shipment's progress.

6. Address Accuracy

Customers are responsible for providing a complete and accurate:

Name
House/building number
Street/locality
City
State
PIN code
Mobile number

If an address is incorrect or incomplete, delivery may be delayed or the shipment may be returned to us.

Please contact ZIA ATTIRE as soon as possible if you notice an address error.

We cannot guarantee that an address can be changed after production or dispatch has started.

7. Cash on Delivery

Cash on Delivery (COD) is available for eligible locations/orders.

There is currently no additional COD fee charged to the customer.

The customer must be available to receive and pay for the COD order when the courier attempts delivery.

8. Failed Delivery and RTO

If a shipment cannot be delivered because of an incorrect address, repeated unsuccessful delivery attempts, refusal to accept the parcel, or customer unavailability, the shipment may be returned to ZIA ATTIRE (RTO — Return to Origin).

For COD orders, repeated refusal or non-acceptance may result in COD being restricted for future orders.

9. Courier Delays

ZIA ATTIRE works with third-party logistics partners. Once a parcel has been handed to the courier, delays caused by the courier or circumstances outside our reasonable control may occur.

We will assist customers with tracking and reasonable support where possible.

10. Damaged Parcel

If the outer package appears seriously damaged at delivery, customers should, where possible, document the condition with photographs/video and contact ZIA ATTIRE promptly.

For a product that is damaged or incorrect, please refer to our Return & Refund Policy.