Refund policy

Return & Refund Policy

Effective Date: 22 September 2026

At ZIA ATTIRE, we want you to be happy with your purchase. If you receive an eligible product and need a return or exchange, you may request it within 7 days from the date of delivery, subject to the conditions below.

1. Return & Exchange Window

Return or exchange requests must be raised within 7 days of delivery.

Products must be returned in their original condition.

2. Eligibility

To be eligible for a return or exchange, the product must be:

  • Unworn and unused
  • Unwashed
  • Unaltered
  • In original condition
  • With original tags attached
  • Free from stains, perfume, makeup or other marks
  • Free from damage caused after delivery

We may refuse a return or exchange if the product does not meet these conditions.

3. Size Exchange

If you need a different size, you may request one size exchange, subject to availability.

Because some ZIA ATTIRE products are prepared after an order is received, the replacement size may require additional production time.

4. Wrong or Damaged Product

If you receive:

  • A wrong product
  • A wrong colour
  • A wrong size
  • A product that arrived damaged

please contact us as soon as possible with your order number and clear photographs/videos of the product and packaging.

After verification, we will arrange the appropriate resolution.

5. Change-of-Mind Returns

Eligible unused products may be returned within the 7-day return period, provided they satisfy all return conditions.

6. Return Process

To request a return or exchange:

  1. Contact ZIA ATTIRE through our official customer-support channel.
  2. Provide your order number and reason for the request.
  3. Provide photographs/videos if requested.
  4. Wait for return approval and instructions.
  5. Pack the product securely.
  6. Hand the parcel to the authorised return courier/pickup service.

Please do not send a return to our address without receiving return instructions from ZIA ATTIRE.

7. Quality Inspection

Returned products are inspected after they reach us.

A refund or exchange will be processed after the returned product passes our quality inspection.

8. Refunds

For eligible prepaid orders, approved refunds will generally be made to the original payment method, subject to the payment provider's processing timelines.

For COD orders, since no online payment was collected, ZIA ATTIRE will communicate the applicable refund method after the return has been approved.

9. Return Shipping

For products that are confirmed to be wrong, damaged or incorrectly supplied by ZIA ATTIRE, we will arrange the appropriate resolution.

For other eligible returns, any applicable return-shipping conditions will be communicated to the customer before the return is processed.

10. Non-Returnable Conditions

A return/exchange may not be accepted where the product:

  • Has been worn or washed
  • Has been altered
  • Has been damaged after delivery
  • Has missing tags
  • Shows stains, perfume, makeup or other signs of use
  • Is returned outside the applicable return period

This does not affect any rights available to consumers under applicable law.

11. Order Cancellation

If you need to cancel an order, contact us as soon as possible.

Because ZIA ATTIRE may begin preparing an order after it is received, cancellation may not be possible once production or dispatch has started.

12. Contact Us

For return, exchange or refund assistance:

ZIA ATTIRE
Email: support.ziaattire@gmail.com
WhatsApp: 8960560553

For order-related requests, please include your order number.